Last Updated: July 08, 2025
Here’s a detailed Courier & Shipping Company Policy tailored for businesses that partner with third-party couriers (e.g., FedEx, DHL, UPS) or operate their own logistics. This document outlines the expectations, procedures, and responsibilities of both the business and the courier company.
Courier & Shipping Company Policy
1. Purpose
- This policy outlines the standards, responsibilities, and procedures for courier services and shipping companies used by Shipfast Go to ensure the safe, timely, and cost-effective delivery of goods to our customers.
2. Scope
This policy applies to:
- All third-party courier and shipping service providers contracted by Shipfast Go
- Internal logistics staff and drivers (if applicable)
- All shipments—domestic and international
3. Approved Couriers
We currently work with the following logistics and courier partners:
Each partner is vetted based on reliability, tracking capabilities, customer service, and delivery performance.
4. Courier Responsibilities
Approved couriers are expected to:
- Pick up and deliver shipments according to agreed-upon schedules
- Provide accurate tracking information
- Ensure all packages are handled with care
- Obtain signatures upon delivery where required
- Report delivery issues (e.g., damaged or undelivered items) promptly
- Comply with all legal and regulatory requirements, including customs laws
5. Company Responsibilities
ShipFast Go will:
- Prepare and label packages accurately
- Provide correct delivery addresses and special instructions
- Schedule pickups or drop-offs in advance
- Communicate with customers regarding shipping status
- Investigate and escalate any customer claims related to delivery
6. Insurance & Liability
- Shipments may be insured through the courier's default coverage or additional coverage purchased by shipfast go.
- Couriers are liable for loss or damage during transit, up to the amount covered by their policy.
- In the case of disputes, a formal claim must be filed within \[X days] of the delivery issue.
7. Packaging Standards
- All shipments must meet the courier’s packaging guidelines.
- Fragile, perishable, or high-value items must be clearly labeled and packed according to industry standards.
- Non-compliance may result in additional fees or denied claims.
8. Timelines & Delivery Expectations
Couriers must adhere to service-level agreements (SLAs) for delivery timelines:
- Standard: 3–7 business days
- Expedited:1–3 business days
- Overnight/Same-day: As scheduled
9. Tracking & Confirmation
- Couriers must provide real-time tracking information via API or online portal.
- Shipfast go requires proof of delivery for all shipments—signature, timestamp, and location.
10. Customs & International Shipping
Couriers handling international shipments must manage:
- Accurate customs documentation (e.g., commercial invoices)
- Duties and tax collection (if DDP terms apply)
- Regulatory compliance (e.g., restricted goods)
11. Issue Resolution & Claims
In case of:
- Delayed Delivery: Couriers must notify \[Your Company Name] immediately.
- Lost Package: Couriers must initiate internal tracing within 24 hours.
- Damaged Package: Courier must document and support claim investigation.
Claims should be resolved within 10–15 business days unless extended for special cases.
12. Performance Reviews
Courier partners are evaluated quarterly on:
- On-time delivery rate
- Claim resolution efficiency
- Communication quality
- Customer complaints
Failing to meet performance standards may result in review, probation, or termination of the partnership.
13. Contact Points
Each courier must assign a designated account manager or liaison. All communication should go through:
- Logistics Manager at Shipfast Go:
- Courier Rep:
14. Policy Updates
Shipfast Go reserves the right to revise this policy at any time. Courier partners will be notified in writing of any changes 30 days in advance.